Shipping policy
Shipping Policy — Maison Local
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation. During high-demand periods (drops, holidays, events), processing may extend to 3–5 business days.
2. Shipping Methods & Delivery Times
Canada
Standard Shipping: 2–7 business days
Express Shipping: 1–3 business days
United States
Standard Shipping: 4–10 business days
Express Shipping: 2–5 business days
International
Standard Shipping: 7–21 business days (varies by destination)
Delivery times are estimates and may vary due to carrier delays, customs processing, or external factors.
3. Shipping Rates
Shipping costs are calculated at checkout based on location, package weight, and selected shipping method. Free shipping may be offered during specific promotions or above a minimum order value.
4. Order Tracking
Once your order is shipped, a confirmation email with a tracking number will be sent. Tracking updates depend on the carrier and may take up to 24–48 hours to activate.
5. Incorrect Address
Customers are responsible for providing accurate shipping information. If an address is incorrect and the package is returned, additional shipping fees may apply for reshipment.
6. Lost or Stolen Packages
Maison Local is not responsible for lost or stolen packages once marked as delivered by the carrier. Customers should contact the carrier directly to open a claim.
7. Customs, Duties & Taxes
International orders may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in the shipping cost.
8. Delays
Shipping delays may occur due to weather, holidays, or carrier issues. Maison Local does not guarantee delivery dates and is not liable for delays outside of its control.
9. In-Store Pickup (if applicable)
Customers selecting in-store pickup will receive an email when the order is ready. Pickup must be completed within 7 days unless otherwise arranged.
10. Split Shipments
In some cases, orders may be shipped in multiple packages depending on inventory location and availability.
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